How to Establish a Reach Account Setting up your Reach account begins when
you receive an email from IMLS-Reach@imls.gov with the subject line eGMS Reach Account Information.
This email provides your Reach user name and a link to Reach.
The user name for the test user in this video is TUser.
The email instructs you to follow the link to Reach and then select Sign in help to create
a new password.
I'll click the link and then I'll be brought to the Welcome screen.
There are two places on the Welcome page to find the Sign in help link.
In the Welcome to eGMS Reach box, and below the Sign in button.
I'll select Sign in help.
On the Sign in help page, you see several self-help options.
For setting up a new password for a new account, select I'm a new user and need to pick my
password.
Enter your user name and select Send.
Remember, this is the user name that was emailed to you, not your email address, and Reach
is not case sensitive.
After clicking Send wait for the second email from IMLS-Reach with the subject line IMLS
eGMS REACH Password Reset followed by your full name, and the date, and the time.
On the second email, select the Reach URL to go directly to the Change my password screen
in Reach.
The link is only valid for two hours from the time it is first generated.
If you do not reset your password during this time, you will need to submit another password
reset request.
Clicking the link in the email brings you directly to the Change my password screen.
Enter a new password and then confirm your password.
Select Change Password.
You'll get a screen confirming that your password was changed.
You may then select the Main Menu button to go to the Welcome to eGMS Reach screen.
If you require assistance with Reach such as obtaining an account, problems logging
in, questions about report submissions, or account changes, send an email to Reach-HelpDesk@imls.gov.